At AnimoraPets, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund & Return Policy explains the conditions under which returns, refunds, exchanges, and order cancellations are accepted.

By placing an order through our website, you agree to the terms outlined in this policy.

1. 30-Day Return Policy

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

• Be unused and unworn.
• Be unopened and in its original packaging.
• Include all original accessories, labels, and documentation (if applicable).
• Be in the same condition in which it was received.

Items that do not meet these requirements may not be eligible for a refund or exchange.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, we cannot accept returns for:

• Used products.
• Opened products that match the original order.
• Products damaged due to misuse, negligence, or improper handling.
• Items returned without their original packaging.
• Products returned more than 30 days after delivery.

3. Incorrect, Damaged, or Defective Items

If you receive the wrong item, a damaged product, or a defective item, please contact us within 48 hours of delivery.

Email: Privacy@animorapets.com

Please include:

• Your order number.
• A brief description of the issue.
• Clear photographs of the product and its packaging.

After reviewing your request, AnimoraPets may, at its discretion:

• Replace the item.
• Issue a full refund.
• Offer another appropriate solution.

If the issue was caused by our error, we will cover all reasonable return shipping costs.

4. Return Shipping Costs

If the return is the result of our mistake, such as sending the wrong, damaged, or defective item, AnimoraPets will cover the reasonable return shipping costs.

If the return is requested for any other eligible reason, return shipping costs may be the responsibility of the customer unless otherwise agreed.

5. Opened Products

Opened products are generally not eligible for return if they match the item originally ordered.

However, if an opened product is incorrect, damaged, or defective upon arrival, please contact us within 48 hours so we can review your request and provide an appropriate resolution.

6. How to Request a Return

To request a return, please email:

Privacy@animorapets.com

Please include:

• Full name.
• Order number.
• Email address used for the purchase.
• Reason for the return.
• Supporting photographs if applicable.

Please do not return any item without first receiving return instructions from our support team.

Unauthorized returns may be refused.

7. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your request.

If approved, your refund will be issued to your original payment method.

Refunds are typically processed within 5–10 business days, depending on your bank, credit card provider, or PayPal.

8. Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided they have not entered the shipping process.

Once an order has been processed for shipment or dispatched, it can no longer be cancelled.

9. Exchanges

If you receive an incorrect, damaged, or defective item, we will gladly replace it whenever possible.

Exchange requests must be submitted within 48 hours of delivery and include supporting photographs.

Replacement items are subject to product availability.

If a replacement is unavailable, we may offer a refund or another appropriate solution.

10. Refused Deliveries

If a shipment is refused without prior authorization or returned because it could not be delivered due to customer-related reasons, additional shipping charges may apply before reshipment.

Any eligible refund may be reduced by applicable shipping or handling costs where permitted by law.

11. Fraud Prevention

To protect both our customers and our business, AnimoraPets reserves the right to refuse refund or return requests involving suspected:

• Fraudulent activity.
• False damage claims.
• Abuse of the return policy.
• Repeated unreasonable return requests.
• Unauthorized chargebacks.

Additional information or documentation may be requested before a claim is approved.

12. Chargebacks

If you experience any issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider.

Our support team will work with you to resolve legitimate concerns as quickly as possible.

Fraudulent or abusive chargebacks may result in restrictions on future purchases.

13. Customer Responsibilities

Customers are responsible for:

• Providing accurate order information.
• Following the return instructions provided by our support team.
• Packaging returned items securely.
• Using the approved return shipping method when instructed.

14. Limitation of Refunds

Refunds are limited to the original purchase price paid for the eligible product.

Except where required by applicable law, AnimoraPets shall not be liable for indirect, incidental, or consequential losses arising from delayed deliveries, misuse of products, or circumstances beyond our reasonable control.

15. Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with a return, please contact us.

Returns & Privacy Support

Email: Privacy@animorapets.com

General Customer Support

Email: Care@animorapets.com

Website: https://animorapets.com

We aim to respond to all inquiries as promptly as possible during normal business hours.

Policy Updates

AnimoraPets reserves the right to update or modify this Refund & Return Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page. The Last Updated date at the top of this policy indicates the most recent version.