Shipping Policy
At AnimoraPets, we are committed to providing a smooth, reliable, and transparent shipping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order with AnimoraPets, you agree to the terms outlined in this policy.
1. Order Processing
Orders are typically processed within 2 business days (approximately 48 hours) after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
2. Shipping Destinations
AnimoraPets offers Free Shipping on all orders and ships to customers worldwide.
We are committed to delivering your order safely and efficiently. Delivery times may vary depending on your destination and local carrier services.
3. Estimated Delivery Time
Estimated delivery time is typically 7–15 business days after your order has been shipped.
Please note that delivery estimates are not guaranteed and may vary due to factors beyond our control, including:
- Customs inspections
- Severe weather conditions
- Public holidays
- Carrier delays
- High shipping volumes
- Other unforeseen logistical circumstances
4. Peak Seasons
During holidays, promotional events, or periods of exceptionally high order volume, order processing and delivery may take longer than our standard estimated timeframes. We appreciate your patience and understanding during these busy periods.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number (when available).
You can use this tracking information to monitor the status and estimated delivery of your shipment.
6. Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on product availability or warehouse logistics.
If this occurs, you will receive separate tracking information for each shipment when applicable.
7. Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other government-imposed fees depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the purchase price.
8. Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
Orders may be cancelled within 24 hours of purchase, provided they have not entered the shipping process.
Once an order has been prepared for shipment or dispatched, we are unable to modify or cancel it.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
AnimoraPets is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
10. Returned or Undeliverable Packages
If a package is returned because of an incorrect address, refusal of delivery, or failure to collect the shipment, additional shipping charges may apply before reshipment.
11. Lost, Delayed, or Damaged Shipments
If your order arrives damaged, contains the wrong item, or appears defective, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and its packaging
We will review your request promptly and work with you to provide an appropriate solution.
12. Delivery Confirmation
Once the shipping carrier confirms that an order has been successfully delivered to the shipping address provided at checkout, the shipment will be considered delivered. If you believe your package is missing after delivery confirmation, please contact us. We will gladly assist you in working with the carrier to help locate your shipment.
13. Force Majeure
AnimoraPets shall not be held responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, government actions, customs delays, transportation disruptions, labor strikes, or other unforeseen circumstances.
14. Shipping Restrictions
While AnimoraPets ships to customers worldwide, certain destinations may occasionally be unavailable due to legal restrictions, carrier limitations, or circumstances beyond our reasonable control. If we are unable to fulfill your order, we will notify you promptly and issue a full refund if payment has already been received.
15. Customer Support
If you have any questions regarding shipping or your order, please contact us:
Customer Support
Email: Care@animorapets.com
Website: https://animorapets.com
Our support team will be happy to assist you as quickly as possible.
Policy Updates
AnimoraPets reserves the right to update or modify this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon publication on this page. The Last Updated date at the top of this policy indicates the most recent version.
